Privacy Policy

When you purchase something from L’Orchidee, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

With your permission, we may send you emails about L’Orchidee, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@lorchidee.co.uk, or clicking unsubscribe on the newsletter.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We use the information we collect about you to process your orders and to provide you with a more personalised shopping experience. Information is collected lawfully and in accordance with the Data Protection Act 1998.

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the website.

 

L’Orchidee’s Use of Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The cookies used on our website have been categorized based on the guidelines found in the ICC UK Cookie guide. We use the following categories:

Strictly necessary cookies for the operation of our website:

These cookies are essential to enable you to browse around our websites and use their features. Without these cookies, services like shopping baskets and e-billing cannot be provided.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Performance Cookies

These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimize our websites and make them easier for you to navigate. These cookies are also used to track the pages you visit via Google Analytics. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.

Functionality Cookies

These cookies allow our websites to remember choices you make while browsing. For instance, we may remember preferences such as text size, fonts, and other customizable site elements. They may also allow you to share pages with social networks such as Facebook, Twitter, Google Plus, etc. (If available)

This website will not Share any personal information with third parties.